Remote support

Service Packages

With a service package from ITGuy, you can focus on what you do best—while your local IT provider ensures that your IT runs stably, securely, and efficiently.

Lokale IT-leverandør Servicepakker

Your local IT provider for IT that just works, every day.

Our consultants are your dedicated IT sparring partners.

All ITGuy Work and VIP users get access to a range of security tools that automatically strengthen the company’s protection against cyber threats.

We work to optimize your operations, strengthen your security, and ensure that technology supports your business in the best possible way.

With a package from ITGuy, you can focus on what you do best, while we make sure your IT runs smoothly.

A Microsoft 365 solution that is correctly configured and GDPR-compliant.

Lokal IT-support i København og Storkøbenhavn. Vi hjælper små og mellemstore virksomheder med stabil drift, IT-sikkerhed og Microsoft 365. Få personlig service og hurtig respons.

Easy management of employee onboarding and offboarding.

The option of unlimited support, so employees can always get help.

ITGuy Lite

Strong basic security at an affordable price
150 kr pr. Person*
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ITGuy Work

High security for both your business and your employees
400 kr pr. Person*
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ITGuy VIP

Full package with free support and extra benefits
750 kr pr. Person*
Get in touch
Alt med
General conditions for service packages
The price is per month with a yearly commitment. Unlimited support covers your existing IT platform. Configuration and setup of new equipment are billed separately or via prepaid support hours.

🛈 All prices are excl. setup and hardware.

Description of products in the service packages

All products are carefully selected to provide maximum security, stable operations, and full control over your company’s IT.

Monitored IT Security

EDR & ransomware protection

Lite

Work

VIP

AI is now widely used by cybercriminals to develop new attacks faster than ever. That’s why traditional antivirus is no longer sufficient.

With a monitored IT security solution from ITGuy, you get:

  • EDR (Endpoint Detection
    & Response)

Detects suspicious behavior in real time

  • Ransomware
    Detection

Identifies encryption attempts before damage occurs

  • Automated security alerts

Our systems respond immediately to threats

  • Fast response

Rapid response from our security team

You get a solution that both detects and stops attacks before they escalate.

Modern cyber protection - powered by monitoring and intelligent threat analysis.

Devices kept up to date

Patch management & operational overview

Lite

Work

VIP

One of the biggest security risks in businesses is missing updates. That’s why ITGuy ensures your devices are always updated and protected. We handle:

  • Updates for Windows and Office
  • Updates for a wide range of standard applications
  • Testing of updates before deployment
  • Overview of company devices (who has which computer?)
  • Ongoing evaluation of criteria such as age, performance, and disk space

Monthly reports can be added and reviewed together with you, giving full insight into status and recommendations.

Fewer outages, fewer vulnerabilities - and better performance.

Backup of Microsoft 365

Protection for your data

Lite

Work

VIP

Microsoft ensures your data is available—but does not back up your content. If emails, files, or Teams data are deleted, it is your responsibility to restore them.

With ITGuy’s backup solution, you get:

  • Backup of emails, calendars, and contacts
  • Backup of OneDrive, Teams, and SharePoint
  • Backup of shared mailboxes and shared data
  • 3 daily backups
  • Ability to restore data up to 5 years back

You are protected against errors, hacking, accidental deletion, and internal data loss.

A complete Microsoft 365 backup - so your data is always recoverable.

Service Desk Agreement

Flexible IT support tailored to your needs

Lite

Work

VIP

With a Service Desk agreement from ITGuy, you can tailor IT support to match your business—regardless of size or industry. We offer:

  • Fixed onsite days

Ideal for smaller tasks that are easily forgotten in a busy workday—or for recurring tasks supporting compliance, documentation, and operational stability.

  • Option for unlimited remote support

Employees can contact our helpdesk directly for a fixed monthly fee per user.

  • Service Desk on demand

No commitment.

Call when you need help—and only pay for the time used.

A flexible and scalable service desk that provides support, security, and peace of mind.

See also our ITGuy VIP package for full support coverage.

Microsoft 365 Business Premium

The foundation of a modern workplace

Work

VIP

Almost all businesses benefit from Microsoft 365 - not only to simplify daily work, but to ensure a professional and secure IT infrastructure.

That’s why ITGuy Work always includes a Microsoft 365 Business Premium license. It provides a strong foundation for both operations and security and is the ideal choice for businesses that want modern tools and high data security.

Microsoft 365 Business Premium includes, among others:

  • Professional email via Exchange Online
  • Latest Office suite (Word, Excel, Outlook, PowerPoint, etc.)
  • Microsoft Teams
  • OneDrive for personal file storage
  • SharePoint for shared documents
  • Advanced security: MFA, Intune, Conditional Access, Defender

Domain and email monitoring

Flexible IT protection tailored to your needs

Work

VIP

No one wants company credentials exposed on the dark web. If it happens, fast action is critical.

ITGuy provides 24/7 monitoring of:

  • Domains
  • Email addresses
  • WAN IP addresses

An effective way to detect data leaks early and prevent unauthorized access.

We continuously scan dark web databases for credential leaks. If a leak is detected, we contact you immediately and help secure the account.

Advanced spam and email filtering

Stop phishing and suspicious emails

Work

VIP

No one wants to waste time on spam or phishing.

ITGuy’s advanced spam filter helps identify and stop unsafe emails before they reach employees.

How it works:

  • Suspicious emails are automatically marked with a warning banner
  • Employees can easily approve or reject emails
  • Setup can be customized (colors, text, banner placement)
  • Sender information is clearly highlighted to prevent impersonation

Mobile device management

Full control of company mobility data

VIP

Mobile devices are essential—but also one of the most exposed areas of IT. With ITGuy’s mobile device management, smartphones and tablets are protected, updated, and fully controlled.

We use Microsoft Defender for Mobile integrated with Microsoft Intune, providing real-time network-based protection.

This includes:

  • Advanced protection against malware and malicious traffic
  • Detection of rooted/jailbroken or insecure devices
  • Visibility into vulnerabilities and risks
  • Automatic response to suspicious activity
  • Integration with Intune, Conditional Access, and Microsoft security

With ITGuy you get modern and future-proof mobile security, integrated into your IT and security setup.

For you, this means that mobile devices can be used flexibly and efficiently – without compromising security. Devices that do not meet your security requirements can be automatically restricted or blocked, so that company data remains protected.

Professional email signature

Consistent branding across the organization

Work

VIP

It can be time-consuming and cumbersome for employees to update their email signatures both in Outlook and on their mobile devices.

With a professional signature solution from ITGuy, all signatures are managed centrally, so you achieve a uniform and professional external profile.

  • All employees automatically receive the official company signature
  • Changes are handled centrally
  • Consistent branding across devices, desktop and mobile
  • Marketing can use signatures for campaigns and messaging

Maintenance of Microsoft 365

Always up to date and secure

Work

VIP

We continuously maintain and optimize your Microsoft 365 environment to meet Microsoft recommendations and requirements such as NIS2.

We ensure:

  • Security settings are always up to date
  • Compliance and access control are correctly managed
  • Employees can work securely without disruptions

Password Manager

Strong passwords without hassle

Work

VIP

Remembering multiple, complex passwords can be difficult, which is why many people end up reusing the same password in multiple places – one of the biggest security risks in businesses.

With a password manager:

  • Strong, unique passwords are generated automatically
  • No more sticky notes or shared documents
  • Ability to control who has access to which systems
  • Secure sharing of passwords and documentation between employees
  • Access from both desktop and mobile

Administrator privilege management

Full control over installations

VIP

Can employees install programs without control? Without control, security risks, unauthorized installations, and unstable systems can easily arise.

With ITGuy's solution for managing administrator rights, you get:

  • Users request installations instead of installing themselves
  • The request must be approved by ITGuy or a designated internal person
  • Full logging of who installs what – and when
  • Increased stability and security

Computer templates

Standardized setup across the company

Work

VIP

A properly set up computer is essential for security, performance and stable IT operations. With an ITGuy computer template, we ensure that all of your company's devices are installed correctly – every time.

We ensure:

  • What programs and security settings should be in place
  • Standard setups per role/department
  • Alignment with workflows and needs

In ITGuy VIP, this review is part of free support – but it can also be purchased by ITGuy Work customers.

A uniform, fast and secure setup of all company computers.

24/7 SOC

Monitoring and response to threats

VIP

A SOC (Security Operations Center) monitors and responds to threats – in real time. Hacker attacks against Microsoft accounts are on the rise, and the purpose can be data theft, sending spam, or monitoring the company's mail flow.

ITGuys SOC solution monitors:

  • Microsoft 365 logins
  • Devices
  • Network and security events

A security solution that detects attacks before they develop.

In the event of suspicious activity – such as a login from an unauthorized country – an alert is sent with information about the user and location. ITGuy then contacts the employee to confirm whether the activity is legitimate.

Unlimited support

Predictable costs and help when you need it

VIP

Are you unsure about your IT budget? Or how much time your employees spend on IT problems?

With ITGuy VIP you have:

  • Free remote support at a fixed monthly price per employee
  • Quick help when something goes wrong
  • Close collaboration and continuous development of your IT
  • Discounted onsite support via prepaid hours
  • 1-year validity on prepaid hours

Experience the difference with IT that works and people who take responsibility.

Your local IT provider

We know your solutions – and if problems arise, we’re never more than a phone call away.

Contact Us